Policies

Pricing/Payment

We require a  deposit to reserve a chinchilla or sugar glider baby with the balance due in Cash, or Credit Card at pick-up. We do not accept any personal checks. PLEASE NOTE: We must charge 8.75% Kansas Sales Tax on all supplies, chinchillas & sugar gliders picked up at our shop or sent with Delviery. We operate a licensed business and therefore are required to charge sales tax.

Chinchilla & Sugar Glider Health Guarantee

All chinchilla and sugar glider babies born at Chillys-N-Gliders, will come with a 6 month congenital health guarantee. Our guarantee covers congential defects, unless the illness is caused by neglect.

Shipping Policy

We do ship/deliver our chinchillas and sugar gliders to legal states. We ship through Delta . Or use Ground USDA  Drivers Costs for shipping is approximately $200. This fee includes the cost of the flight, crate, supplies for the animal to fly, and also includes the cost of transportation to the airport. If you wish to purchase insurance for your new pet through the airlines a health certificate is required. There will be an additional charge for this service. In order to provide insurance through the airline, a vet visit is required so that he may issue a health certificate. The expense of the insurance purchased through the airlines is also an additional charge. If you do wish to purchase insurance please inform us at least 2 weeks in advance of shipping.

Deposit Policy

Please be certain that you want to purchase a chinchilla or sugar glider prior to sending us a deposit. Once we receive a deposit we do reserve the animal for you. If you should change your mind the deposit is non-refundable as we will have to now find a new home for the baby that was reserved for you.